MEEA

Vom Charterunternehmen verfasst, im Originalwortlaut und in dessen Sprache. navi-gate ist daran nicht Partei.

Article 1 Charterer is empowering Agency to accept and collect money from the Client covering contracted price for Charter on Charterer’s vessel. Agency is obliged to transfer collected money to the Charterer after deducting the amount of agreed agency commission. Article 2 Agency will obtain access to Charterer’s booking system where the availability for charter, as well as free periods for charter are shown and where Agency can add options without notifying Charterer further on. In addition, Agency may obtain availability or option by phone or E-mail request. FOR ANY RESEVATION, THE AGENCY NEEDS OUR CONFIRMATION, TO AVOID DOUBLE BOOKING. Article 3 Parties agree that the total price for each and every particular charter contract shall be settled, paid separately covering period of charter being contracted by Agency. Article 4 The prices, price discounts, extras and the prices for additional services (valid for charter contracts to be contracted by the Agency), are the one stated in Charterer’s Price List valid in the effective booking season and they are an integral part of this Agency Agreement. Article 5 Parties agree that for Agency mediation, commission to be received by Agency shall be: For charters contracted in all periods: 15% (fifteen percent) Base for calculation of the commission receivable by Agency shall be the net contracted Client’s charter price, more exactly the price as it is stated in Price List valid for the contracted particular charter period, deducted for personal discounts granted to the Client and deducted for Croatian VAT valid and applicable on Charter. Extras that are payable by Client to Charterer at embarkation, as well as the cost for additional services, if applicable, are not making the part for basis for calculation of Agency commission. Agency is holding the right to conclude contracts with Client with lower higher prices than those stated in Price List valid for the effective booking season including due discounts or with lower price than individually prices by Charterer, with reservation that in case of lower prices contracted, the commission will be reduced by the value that Agency independently deducted from the contract with the Client. Article 6 Agency shall pay to Charterer the contracted price. The payment of the contracted price shall be executed in the following way: • 40% as advance, to be paid within 7 (seven) days from the date of Charterer’s booking confirmation approval. • 60% as balance, at least 30 (thirty) days prior to the charter start date; if paid as advance, Charterer shall issue invoices for each payment; Late payment of the rest of 60%, is penalized with 0,5%/day of the amount due, for the first 5 days of delay. If the User does not make the payment within the next 3 working days from the date of receipt of the above-mentioned information, Vogue Yachting will have the right to cancel the charter and will send to the User an immediate notice of cancellation. If the Client withdraws from the charter contract with the Charterer, Agency shall meet its obligation resulting from this agency agreement at the moment the claim for cancellation fee comes to existence. Agency’s obligation to meet financial liabilities towards the Charterer is nothereby affected. Article 7 Agency shall pay due amounts (contracted price excluding commission) to the following account until further written notice: Beneficiary name: VOGUE YACHTING d.o.o. CROATIA Address: Rovijnska 4, 21000 SPLIT, CROATIA, VAT NO. HR07406499080 1. For payments in EURO: Bank: BANCA TRANSILVANIA IBAN: RO74BTRLEURCRT0427283201 SWIFT: BTRLRO22 Bank address: Ag. Bd.Muncii, Cluj Napoca, str. Bd.Muncii nr.12, 400620, Cluj-Napoca, Romania 2. For payments in KUNA: Bank: ZAGREBACKA BANKA D.D. IBAN: HR4623600001102509496 SWIFT: ZABAHR2X Bank address: Trg bana Josipa Jelacica 10, 10000 Zagreb, Croatia Article 8 If a cancellation occurs, the following charges shall apply: • cancellation up to 1 month prior to the beginning of accommodation service – charges 40% ofthe accommodation service price; • cancellation within one month prior to the beginning of accommodation service – charges 100% of the accommodation service price. Change of the client should be not considered as the cancellation. Furthermore, both parties agree that if a case occurs, they will try to find a solution acceptable for both parties, generally accepting terms stated in Charterer’s General Conditions (see Annex 1). Article 9 Charterer shall issue and provide, on the client’s request, an invoice to the client with the contracted client’s price, considering possibly granted by Agency discounts according to stipulations as stated in Article 5. Agency shall provide Charterer with the value of contracted charter price and all other information being necessary to enable Charterer for executing proper invoicing. Article 10 Agency will issue a commission invoice to Charterer prior to the beginning of accommodation service . Commission invoice format is integral part of this Agreement (see Annex 2). Article 11 Charterer is obliged to inform Agency about the equipment list of its vessels before each season and always in case of any change. Charterer guarantees that all of its vessels are seaworthy and able to sail within registered territory, the proper condition of the vessel and equipment aboard the vessel and declares that vessels comply all local regulations and laws related to overnight accommodation services. Charterer declares that all of its vessels are fully insured against third party damage and for case of accident in amount of vessel value. Charterer is holding the right, if becoming necessary, to change the contracted vessel with the vessel of similar or better quality and size. Article 12 Both parties agree to solve any dispute, controversy or claim arising out or relating to this Agency Agreement in the amicable way. In the case parties will not reach the agreement, the claimant may initiate its action against the defendant only before the competent court at the defendant party seat. Article 13 This Agency agreement takes effect when executed by the parties and stays in effect until further written notice. This Agency agreement may be terminated by any of the parties at a three months’ notice to be expressed in written form. Alternation and amendments to this agency agreement are considered valid only when presented in written form and signed by both Parties. Article 14 For the proper application of VAT, Parties hereby declare that their addresses stated in the header of this agency agreement are their registered seats. Agency declares that it is VAT payer in the country where is its registered seat, Territory and that Agency will deliver its VAT ID code to the Charterer. Charterer declares that it is an independently economically active entity that has neither an office nor any other place of business whatever nature on the Territory and is not VAT registered on the Territory. If the facts stated above in this article changes, Parties commit themselves to provide the altered facts in writing immediately or at least within 30 days from the date the alteration of the facts occurred. Article 15 This Agency Agreement consists of 15 Articles, is prepared in English in two originals, both originals being of the same value. The undersigned person declares that has competence to sign this Agency Agreement. Annexes Annex no. 1: GENERAL VESSEL ACCOMODATION CONDITIONS 1. INTRODUCTORY PROVISIONS VOGUE YACHTING d.o.o. (in further text: Vogue Yachting) based on General Conditions, as well as on Brokerage Contract for accommodation services, provides a user with a multi-day accommodation service aboard vessels adapted for transportation of persons on a cruise trip, and guarantees technical compliance and good condition of all its vessels. The person who has confirmed reservation for one or more vessels, or has paid the deposit (in further text: Service User) establishes a legal relationship with Vogue Yachting d.o.o. and confirms acceptance of these General Conditions. Everything stated in these General Conditions is legally binding both for Vogue Yachting and the Service User. All eventual disputes between the Service User and Vogue Yachting are to be settled based on these Conditions. 2. PRICE OF ACCOMMODATION SERVICE The prices of accommodation service are stated in euro (EUR), in the current Vogue Yachting price list. Vogue Yachting price list is subject to change without prior notice. Stated prices include: accommodation on technically flawless and clean vessels with full fuel tanks, use of all vessel equipment, compulsory and comprehensive (Casco) vessel insurance, crew accident insurance, home marina berth, license for sailing in Croatia, vessel concession permit. CHARTER FEE INCLUDES: • dinghy • kitchen instruments • bed linen • towels • mooring fees for the base marina • Autopilot • Bimini • Sprayhood • Air Conditioning & Heating • Inverter • Solar Panels • GPS Plotter in Cockpit • Bow thruster CHARTER FEE DOESN’T INCLUDE: • travelling cost • car parking in the marina • airport-marina transfer • food • skipper, if missing valid licence • boat fuel consumption • marina and buoy fees • local Croatian taxes • potential National Park entry fees 3. TERMS OF PAYMENT The users of accommodation service including overall vessel equipment can use the vessels only after they have made the payment according to the terms of payment: • 40% as advance, to be paid within 7 (seven) days from the date of Vogue Yachting’s booking confirmation approval; • 60% as balance, at least 30 (thirty) days prior to the charter start date; For each payment Vogue Yachting will issue invoices. Late payment of the rest of 60%, is penalized with 0,5%/day of the amount due, for the first 5 days of delay. If the User does not make the payment within the next 3 working days from the date of receipt of the above-mentioned information, Vogue Yachting will have the right to cancel the charter and will send to the User an immediate notice of cancellation By making the advance payment, Service User confirms that he is fully informed about all characteristics and terms under which the accommodation service on a certain vessel is provided and everything stated in these Conditions becomes legally binding both for the Service User and for Vogue Yachting. Reservations made during the 4-week period prior to the beginning of accommodation service must be paid in full. Agency shall pay due amounts (contracted price excluding commission) to the following account until further written notice: Beneficiary name: VOGUE YACHTING d.o.o. Address: Rovijnska 4, 21000 SPLIT, CROATIA, VAT NO. HR07406499080 1. For payments in EURO: Bank: BANCA TRANSILVANIA IBAN: RO74BTRLEURCRT0427283201 SWIFT: BTRLRO22 Bank address: Ag. Bd.Muncii, Cluj Napoca, str. Bd.Muncii nr.12, 400620, Cluj-Napoca, Romania 2. For payments in KUNA: Bank: ZAGREBACKA BANKA D.D. IBAN: HR4623600001102509496 SWIFT: ZABAHR2X Bank address: Trg bana Josipa Jelacica 10, 10000 Zagreb, Croatia 4. CANCELLATION TERMS If the Service User, for whatever reason, wants to cancel the accommodation services aboard a vessel, he must submit his request in written form (by e-mail, fax or by regular mail). The date the written cancellation notification was received by Vogue Yachting, represents the basis for thecalculation of cancellation charges in the following way: • cancellation up to 1 month prior to the beginning of accommodation service – charges 40% ofthe accommodation service price; • cancellation within one month prior to the beginning of accommodation service – charges 100% of the accommodation service price. Service User who has cancelled the accommodation service may, after previously consulting with Vogue Yachting, find another person who will assume his rights and obligations. If he doesn't find a replacement, the cancellation fee will be charged as stated above. If the accommodation service is cancelled due to objective reasons (death of a close family member, an accident involving heavy injury, a sudden acute condition requiring immediate medical care, military exercise), the paid amount will not be refunded. Instead, after prior consultation with Vogue Yachting, the Service User is allowed to use the paid amount for another time period of the current or the next year. In case of Major Force (war, unrest, strikes, terrorist acts, sanitary problems, natural disasters), Vogue Yachting shall not be liable for any modifications and not carrying out the rented services in whole or in part. In any case, the purchase of trip cancellation insurance is recommended, which would cover accommodation service cancellation 5. VESSEL HANDOVER (CHECK IN) Vogue Yachting will hand over only completely equipped and technically flawless vessels with full fuel tanks and expects the vessels to be returned in the same condition. The vessel handover takes place on Saturdays from 5 PM to 6 PM (from 17:00 to 18:00). If the Service User fails to take over the vessel within 48 hours of the predetermined handover time, without any previous notice, Vogue Yachting is entitled to unilaterally terminate the contract for provision of accommodation services, and the Service User shall not be entitled to any subsequent indemnity claims. If, for whatever reason, Vogue Yachting is not able to put the booked vessel at disposal at the appointed place and time, it can provide another vessel, having at least the same characteristics. If Vogue Yachting is unable to provide alternative vessel within 24 hours, Service User has a right to cancel the use of the vessel and have the paid service reimbursed. In case the Service User should choose to wait for the replacement vessel beyond the deadline agreed for the vessel handover (24 hours), he shall be entitled to claim an amount in the equivalent of the accommodation service value for the number of days he has not had the vessel at his disposal. Vogue Yachting shall not be held liable for the amount exceeding the arranged accommodation service price, as well as for any other Service User's claim to indemnity. When taking over the vessel, the Service User is obliged to examine and carefully check the general condition of the vessel and its equipment according to the inventory list (Annex 3 )and immediately identify the deficiencies; otherwise it will be considered that there is no objection to it. Possible hidden deficiencies of the vessel and/or its equipment, which could not have been known to Vogue Yachting at the time of the handover of the vessel, as well as the deficiencies possibly arising after the handover, shall not entitle the Service User to claim any reduction of the accommodation price. If the vessel equipment and inventory do not match the inventory list (Annex 3) provided to the Service User, he shall not be entitled to claim any reduction of the accommodation price – provided that the safety of navigation is unaffected. Service User is not entitled to refuse check-in, suspend navigation and seek financial reimbursement in case of any defects, instrument deviations and similar equipment and inventory problems, provided that proper navigation is possible through classical methods, and the safety of vessel and crew guarantees a good sail. Every complaint based on comparison of the vessel and its inventory with other charter company's vessels or other countries' standards is unfounded. If Vogue Yachting finds that the Service User/vessel manager does not have navigation skills required for operating a vessel, Vogue Yachting reserves the right to prohibit the sail out of a vessel. In that case Vogue Yachting will appoint an official skipper to join the crew and charge this service according to current price list. If the client refuses the appointed skipper, Vogue Yachting has the right to forbid the sailing out of the vessel, to terminate the contract, and to keep the full amount paid for the accommodation service. The client has no right to reimbursement claims. The vessel is to be handed over to the Service User with all the valid documents (license, application form, concession...) as well as other files from the vessel's folder (list of harbour master's offices, gas stations, etc.). The Service User is bound to take particular care of all the entrusted documents and return them to Vogue Yachting during check-out procedure. If Vogue Yachting is fined by an authorized inspection or other authorities of the Republic of Croatia for not having complete necessary documentation aboard a vessel, Vogue Yachting holds the client responsible by recourse, and the fine is to be paid from the client's deposit. 6. VESSEL RETURN (CHECK OUT) The Service User is obliged to return the vessel at the appointed time, no later than 9 AM on the last day of provision of accommodation services, into the destination port defined by the contract. The vessel is to be neat and clean, with a full fuel tank, ready for setting sail, i.e. in the same condition it was in before boarding. The Client is obliged to take garbage off the vessel and leave it at the designated garbage zone in the marina, otherwise the client will bear an additional cleaning cost of 150 EUR. If, for whatever reason, further sailing isn’t possible or exceeding the agreed return time is inevitable, the client must contact the base manager for further instructions. If the Service User exceeds the agreed return time due to weather conditions, the Service User shall bear all relevant costs and expenses incurred by VogueYachting. Therefore, it is recommended to carefully plan the route, and it is required to return the vessel to marina in the evening hours of the day before the vessel handover. If the agreed return time should be exceeded, the Service User is obliged to pay double rate of daily accommodation for every day of delayed return, with a possible obligation to further compensate for losses and expenses arising for Vogue Yachting. The Service User bears all costs arising from exceeding the check-out time. Exceptions to this rule are possible, but require express consent of the Vogue Yachting and the Service User. If the vessel should be returned into a port not agreed upon as the destination harbour, the Service User is obliged to pay all the costs related to the transfer of the vessel to the arranged destination harbour, stipulated penalty for delay, if any, as well as compensation for any damage not covered by insurance policy which occurred during the transfer. If, for whatever reason, Service User leaves the vessel before carrying out the check-out procedure with a Vogue Yachting employee, he assumes responsibility for all noted complaints and damages incurred during the use of services, as identified by Vogue Yachting. At the time of disembarkment, a check of the general condition of the vessel and the equipment shall be performed, and a Vogue Yachting representative will compare the found inventory and the equipment to the inventory list (Annex 3, Annex 4). Service User is obliged to report all possible defects and damage to the Vogue Yachting representative. If the damage has incurred on the underwater part of the vessel, or such damage is suspected, a detailed examination of the vessel must be performed with a help from a scuba diver or a crane. The method of examination shall be decided upon by Vogue Yachting, and the Service User will be charged for the cost of the procedure. 7. CAUTION MONEY DEPOSIT When taking over the vessel, the Service User is obliged to leave a deposit according to the current price list. The deposit can be settled using one of the 4 proposed alternatives: • Alternative 1: cash deposit • Alternative 2: cash deposit in percent of 50% + credit card deposit for the rest of 50% • Alternative 3: deposit insurance made in the Vogue Yachting Office : 8% insurance PLUS €15 fee (non refundable) PLUS + 10% insurance franchise (in cash) + 15% charter franchise (in cash) Example: Alternative 3: If, for example, the Service User reserve one vessel and the deposit value will be 2000 euros, then • 8% is the cost of the insurance / non refundable PLUS €15 fee for issuing the Insurance Policy charged by the Insurance Company, which does not depend on Vogue Yachting. ( ex. 160 euro PLUS €15 fee ) PLUS • 10% represents insurance franchise– is the amount over which the insurance takes effect. If the value of the damage is less then this amount, it will be paid from this franchise / refundable/ cash ( ex. 200 euro ) PLUS • 15% which represents the charter franchise – is supposed to cover damages that are not covered by the insurance ( ex. lost fenders, sunbathing mattresses, etc ) / refundable/cash ( ex. 300 euro ) YACHT DEPOZIT 8% INSURANCE (non refundable) 10% ( cash ) insurance franchise (refundable) 15% ( cash ) charter franchise : (refundable) HERA / OCEANIS 46.1 €2000 €160+€15 fee €200 €300 HAPPY / OCEANIS 38 €1500 €120+€15 fee €150 €225 DIANA / OCEANIS 45 €2.000 €160+€15 fee €200 €300 THEIA / OCEANIS 45 €2.000 €160+€15 fee €200 €300 ZIA / OCEANIS 46.1 €2.000 €160+€15 fee €200 €300 NEMO / LAGOON 39 €2.500 €200+€15 fee €250 €375 MEEA / LAGOON 40 €2.500 €200+€15 fee €250 €375 NOR/BALI CATSPACE 40 €2.500 €200+€15 fee €250 €375 ARTEMIS / LAGOON 42 €2.500 €200+€15 fee €250 €375 ZETA / LAGOON 42 €2.500 €200+€15 fee €250 €375 AMELIA / LAGOON 42 €2.500 €200+€15 fee €250 €375 ALL OF THE DEPOSITS ARE REFUNDABLE, BESIDES THE DEPOSIT INSURANCE All money deposits are reimbursed to the Service User if the vessel is returned undamaged, with the complete inventory list (Annex 3), and at the appointed time, provided there are no third-party claims aimed toward the Service User. In case there are fines imposed on Vogue Yachting in relation to the use of the chartered vessel, they will be supported by the user and deducted from the deposit. Service User will be charged for all costs arising from gross negligence and/or loss of equipment or one or several partsof the vessel. Vogue Yachting will retain the deposit amount or will debit the credit card corresponding to the value of the repair, acquisition and/or procurement of the equipment or an individual part of the vessel. The value of the damaged or lost equipment is found in Annex 3, Annex 4, to which are added additional labour, transport or stationary, etc. costs. If the values are not found in Annex 4, the total value will be settled by the Vogue Yachting staff. It is not accepted to replace or repair the lost or damaged equipment by the Service user without the acceptance of Vogue Yachting. If further provision of accommodation services aboard a vessel has been made impossible due to the damage/loss of the vessel/equipment, Vogue Yachting shall retain the deposit amount corresponding to the revenue lost during vessel repair. The Service User will be charged the full amount of the deposit if the vessel is used for commercial purposes referring to skipper training, sailing school (skipper training). 8. INSURANCE The vessel is covered by a third-party liability insurance and against the liability of the third person (compulsory insurance) and also, comprehensive (Casco) insurance up to the registered value of the vessel (according to the insurance policy). The Casco insurance covers any damage exceeding the deposit amount, but not the damage caused intentionally or due to gross negligence (according to terms of the insurance company). Vogue Yachting is not held liable for any loss and/or damage to the property of the Service User, other passengers and crew members, or to other persons’ property disposed and stored on the vessel or on Vogue Yachting's premises. Having accepted the General Conditions, Service User waives any indemnity claims from Vogue Yachting related to the loss and/or damage to his personal property and/or property of others. The personal possessions of the crew are not insured, so it is recommended for the Service User to take out a separate insurance policy for this purpose.The crew is insured. Accidents aboard vessel and loss or damage to personal belongings or luggage are not covered by the insurance. In case of a large scale damage during provision of accommodation services, for which the Service User doesn't have to bear the costs (normal wear and tear and/or the amount of the deposit is exceeded), he will need to get a permission (instructions) for repair from Vogue Yachting or the base manager. In case of a large scale vesselaccident, as well as in case of involvement of other vessels, it is necessary to report the case to the closest harbour master’s office and run a protocol (the course of events, determination of damages) for the insurance company, as well as to inform Vogue Yachting about the accident.If the Service User doesn't carry out all these obligations, he may be charged for all damages incurred. The sails and the accessories necessary for operations (ropes, mooring lines, winch, etc.) are not insured so the Service User bears all costs of sails damage in full amount. Engine damage resulting from the lack of oil in the engine is also not covered by insurance. Service User is obliged to check the engine oil. The user can't hold Vogue Yachting legally liable for any consequences arising from user's fault or negligence which could create Vogue Yachting's liability to third parties. Also, in that case Vogue Yachting shall not bear any legal costs, whether at home or abroad. 9. SERVICE USER OBLIGATIONS Service User is obliged to and states that he/she will: • Provide Vogue Yachting with a crew list containing full names, birth dates and birth places, nationality, type and number of a valid identification document, and the skipper's boat leader license number, not later than 1 week before the beginning of accommodation service.Have a valid passport. The cost of any document loss and theft during the voyage shall be borneby the Service User.Study the printed material available on the vessel. • Conscientiously and carefully handle the vessel, the inventory and the equipment and keep alogbook, and in particular that he will not steer the vessel under the influence of alcohol or narcotics, behaving responsibly in every respect. • Sail within the borders of the territorial waters of the Republic of Croatia. Leaving the territorial sea of the Republic of Croatia is possible exclusively with the previous written consent of Vogue Yachting. • Sail only in safe weather conditions and good visibility, avoiding clearly dangerous areas, andnot sail by night. • Adjust the sail to atmospheric circumstances and crew abilities, and not allow unnecessary burdening of masts, sails and ropes. • Not leave the port or anchorage in case the vessel or one of its parts vital for the safe sail is outof order • Not leave the port if port authorities have prohibited sailing, i.e. issued a ban on departures from the port, or in case of insufficient fuel supplies. • IT IS FORBIDDEN TO USE THE VESSEL FOR COMMERCIAL PURPOSES (SKIPPER TRAINING, transport of goods or people for compensation,professional fishing, sailing school or similar activities). • Not sublease the vessel or lend the boat to a third party. • Not board more people than the vessel is registered for, and not allow people not stated on thecrew list to stay aboa • Not participate in regattas or vessel races without previous consent from Vogue Yachting. • Not to tow another boat and to take all possible precautions to avoid a situation which wouldrequire towing of the vessel. • Agree that the contract for provision of accommodation services is to be terminated in case it is determined that any of the crew members has broken a valid regulation and/or law of the Republic of Croatia, and that in such case the vessel is to be at Vogue Yachting's disposal, with Service User having no right to compensation. On a separate note, it is determined that free from any liability to state authorities; Service User is solely liable to state authorities for violations and/or crimes committed. • Assume responsibility and compensate all costs to Vogue Yachting, for which it is established that they were caused by actions or commissions on the part of the Service User, and for which Vogue Yachting is materially and criminally liable to a third party. • Service User's liability for violations of sailing and other regulations, which were committed during the accommodation service, does not cease with the end of the accommodation service (until the case is closed). • In case of a large scale damage of the vessel, accident or brakeage, record the course of events, immediately notify Vogue Yachting, file a maritime disaster report to the closest harbour master’soffice, and demand a verification for that event from the harbour master, a doctor or other competent authority. Notify Vogue Yachting immediately in case of any defect of the vessel or its equipment incurred by normal wear and tear. Vogue Yachting is obliged to repair the defect within 24 hours from the receipt of the notification. In case Vogue Yachting repairs the defect within that deadline, the Service User has no right to compensation. Emergency telephone numbers for defect notification can be found in the vessel documentation. • If the damages that the vessel needs to be repaired for in a harbour are caused by the Service User, he has no right to a monetary or any other compensation for the period of accommodationservices wasted due to repair. In case the damages were not caused by the Service User, he is entitled to a proportional compensation (the pro-rata basis). No other type of compensation is possible. • If there is reasonable doubt that the underwater part of the vessel has been damaged, the vesselneeds to be taken to the closest port to perform an underwater examination, and take the vessel out of the water if necessary. All costs are borne by the Service User. • Fully compensate Vogue Yachting for any damage caused by Service User's negligence or omission which is not covered by the insurance, and for which Vogue Yachting is responsible toa third party. • In case of disappearance of the vessel and its equipment, inability of sailing, confiscation or impounding of the vessel, or sailing prohibition by the state authorities or a third party, Service User must immediately notify competent authorities and Vogue Yachting, and demand a copy ofthe police report. • Assume full and sole responsibility in case of impounding of the vessel by competent authorities, due to improper or illegal actions (commercial fishing, removal of antiquities fromthe seabed...) undertaken during the use of the vessel. • Be fully responsible for sea contamination during the filling of fuel tanks or dropping garbageand waste outside designated places. • Check the oil level in the engine every day. Service User is liable for damages and losses causedby an insufficient amount of oil in the engine. • Pets are not allowed on board of Vogue Yachting vessels. If any pets will be found by the Vogue Yachting staff on board, the user will pay a penalty of €500 and an additional cost for final cleaning in the amount of €300. • User assumes sole substantive and criminal liability for any breach of the obligations undertaken hereunder. 10. COMPLAINTS Every Service User has the right to a complaint, if he considers Vogue Yachting's services to be incomplete and/or of low quality. Service User may demand a proportional reimbursement, but only if a written complaint is lodged upon check-out with all necessary documentation enclosed. A written complaint must be submitted no later than check-out and signed by both parties - by theService User and by an Vogue Yachting representative; otherwise, Service User will no longer have the right to a complaint regarding the service. Any complaints received subsequently and with incomplete documentation shall not be taken into consideration by Vogue Yachting. Vogue Yachting is obliged to provide a written reply to the received complaint within 14 days after the receipt. Vogue Yachting has the right to postpone the reply for additional 14 days if gathering information and checking the complaint claims with the people directly or indirectly involved is needed. The maximum amount of compensation per complaint can amount to the objected part of the service and cannot include services which were already used, or the total accommodation service price. Service User's right to non-material damage compensation is hereby excluded, provided that it was not caused with Vogue Yachting’s intent. If Service User has made a "last minute" contract (last minute arrangement), Service User acknowledges all risks arising from such type of service. This type of service holds some uncertainties that cannot be influenced by Vogue Yachting, and the Service User has accepted this service primarily because of its favourable price. Therefore, he has no right to complain to Vogue Yachting. Vogue Yachting cannot be held responsible for eventual bad weather conditions, sea water quality and temperature, marina cleanliness, crowded destination ports, and all similar situations and events that could lead to Service User's dissatisfaction, and are not directly related to thequality of the booked service. 11. ARBITRATION In case the Service User is not satisfied with Vogue Yachting's decision, and is not able to come to a peaceful and consensual agreement with Vogue Yachting, he has the right to take legal action. All eventual disputes that are not peacefully resolved will fall under the jurisdiction of the appropriate court in Split. These Conditions are governed by and construed in accordance with the laws of the Republic of Croatia. Amendments (modifications and additions) to these General Conditions are valid only in written form and upon mutual agreement of both parties. 12. PERSONAL DATA PROTECTION Service User shares his personal data by his own free will. Service User's personal data is necessary for the process of realization of the service required. The data will be used for further communication between the parties. Vogue Yachting is obliged not to distribute Service User's personal data outside of national borders, or forward it to a third party, except for the purpose of providing the requested service. The exception to distributing personal data to third persons is taking out cancellation insurance, accident and illness insurance, baggage damage or loss insurance and voluntary health insurance for the duration of the trip and staying abroad. If Service User takes out an insurance policy, personal data will be forwarded to the appropriate insurance company. User's personal data will be stored in a data base, according to management'sdecision on the method of collecting, processing and storing of personal data. By accepting these General Conditions, Service User agrees that his personal data may be used for Vogue Yachting's promotional activities.