ADRIATIC LION

Vom Charterunternehmen verfasst, im Originalwortlaut und in dessen Sprache. navi-gate ist daran nicht Partei.

General Terms and Conditions for Provision of Onboard Accommodation Services - BAREBOAT YACHT CHARTER 1. Contractual Partners These General Charter Terms for Bareboat Yacht Charter are an integral part of every Lease Contract (hereinafter referred to as the "Contract") for the yacht (hereinafter referred to as the "Vessel"). The contractual partners are: Adriatic Sailing Ltd / Jadranska Jedrenja d.o.o. for travel agency services and trade, with the seat of office at the address Split, Antuna Mihanovića 31A, Croatia, registered with the court register of the Commercial Court in Split under number: 02671123, (hereinafter referred to as the "Charter Company"), the chartering party (hereinafter referred to as the "Charterer"), and the Yacht Agency (hereinafter referred to as the "Agent") who acts as an intermediary in this contract (if applicable). 2. Definitions 1. Charter: The temporary rental of a yacht or vessel by the Charterer, as specified in the Lease Contract, for an agreed-upon period and under the conditions outlined in the General Terms and Conditions (GTC). 2. Charterer: The individual or company that enters a Lease Contract with the Charter Company to rent the yacht or vessel. The Charterer is considered the main client responsible for payment and compliance with the terms of the contract, and as a representative of the passengers on board 3. Passengers: Clients or guests of the Charterer who are aboard the vessel during the charter period. Passengers are under the responsibility of the Charterer but are not direct parties to the Lease Contract 4. GTC (General Terms and Conditions): The set of rules, obligations, and provisions that govern the rights and responsibilities of the Charterer, the Charter Company, and other involved parties within the context of the charter. 5. GDPR (General Data Protection Regulation): The European Union regulation that governs the processing of personal data and privacy rights of individuals within the EU. The Charter Company is committed to adhering to GDPR standards in the handling and protection of personal data. 6. Service: providing a certain vessel from the Service Provider’s offer for use to the Client and/or Traveler, with crew, for a certain period of time during which users of the vessel spend the night onboard with payment of the pre-agreed fee, pursuant to the provisions of the APST and the Regulation on Conditions for Renting Vessels with or without Crew and Providing Onboard Accommodation (OG 42/17), but not limited to it 7. APST: the Act on the Provision of Services in Tourism (OG 130/17 − 42/20), with all its potential subsequent amendments 8. Extras: Additional services, equipment, or rentals offered by the Charter Company that are not included in the base charter fee. Extras may include items such as water sports equipment, equipment for comfort and pleasure, and other optional amenities. 3. Acceptance of Contract and its Conditions 1. The Charterer confirms, with signing of the Contract, that he read and accepts the Contract and that he understands terminology used therein. The Agent is authorized to set up his Contract as representative of the Charter Company. 2. The object of the Contract is the rental of the Vessel for a specific period, as agreed upon by the Charter Company and the Charterer. 3. The duration of the Charter is specified in the Contract and is calculated from the date and time of embarkation to the date and time of disembarkation. If the Charterer wishes to extend the Charter, they must obtain the Charter Company's written consent and pay any additional fees. 4. Booking process and payment terms 1. The Charterer may submit to the Charter Company the booking inquiry and application for the Service personally in the office of the Charter Company, by telephone, telefax, e-mail or via the Charter Company’s website. The Charterer may submit to the Charter Company the booking inquiry via contracted Agent. The Agent will act as an intermediary, ensuring that the Charterer’s request is accurately conveyed to the Charter Company for processing and confirmation. 2. Terms of payment dynamic is as follows: o 30% of the total contracted sum not later than 5 days from the day of confirming the booking o 20% of the total contracted sum 180 days before the charter start date o 50% of the total contracted sum not later than 30 days prior to charter start date unless otherwise confirmed and specified in the lease contract. 3. The Charterer may board the Vessel only after all necessary payments have been made. If any scheduled payment has not been received by the due date, the Charter Company reserves the right to cancel the charter and retain all payments and fees received to date. 5. Charter fee 1. The yacht charter fee includes the use of the Vessel and its inventory in a contractual period. The fee includes the use of the entire boat for a maximum registered capacity of the Vessel 2. The charter fee does not cover expenses such as marina fees, fuel, comfort package fees, Croatian tourist tax, water, food, beverages, crew fees, crew provisioning, extras, or any costs necessary for the proper operation of the Vessel during the charter. In any potential refund of the charter costs, these expenses will not be considered. 3. Obvious errors in the calculation of the charter fee or discrepancies in the terms of the Lease Contract do not entitle the Charterer to withdraw from the Contract. Instead, corrections will be made based on the current fee schedule and contractual terms of the Charter Company. 4. Any irregularities in the Vessel's equipment or gear (such as discrepancies between the provided inventory or equipment lists and the actual items on board) do not entitle the Charterer to any deductions, provided that the safety and operation of the Vessel, along with the functioning of its essential equipment, are assured. In such case, Charter Company is obliged to provide the missing equipment or gear within 24 hours. 5. Regardless of the payment method, it is the Charterer's responsibility to ensure that the full charter fee and any additional charges are paid in full. Any bank or transaction fees incurred are the Charterer's responsibility. In the event of any shortfall resulting from such fees, the Charterer is required to settle the outstanding amount no later than prior to boarding. 6. Obligations, rights and liabilities of Charter Company 1. Charter Company is obliged to provide the Vessel to the Charterer in proper working order, fully insured, with full complement of equipment, inclusive of that required by specification on Charter Company’s website and official inventory list. Items not stated in the inventory list but present in photo and video material such as food, flowers etc. are for marketing purposes only and are not included in the charter fee 2. The Vessel must be in good condition, delivered on agreed time and with all necessary documentation. 3. Journey to the location of the Vessel is not part of the Contract. If the start of the journey is delayed because the Charterer or a member of his/her crew arrives late, there shall be no refunds. Claims for travel and accommodation expenses, compensation for suffered pain, loss of income etc. cannot be considered. Charter Company is also not responsible for postponements or changes of Charterer’s plans caused by bad weather or other similar factors beyond Charter Company’s control 4. Charter Company is obliged to provide the Charterer with services of base staff and offices during the company working hours, and technical support 24/7 during the charter period. 5. The Charter Company reserves the right to limit the range of the Vessel either based on the Vessel´s category or if conditions for navigation are unsafe or otherwise unusual. A ban on navigating the Vessel at night may also be pronounced by the Charter Company. The responsibility for ignoring such restrictions is exclusively with the Charterer or a Skipper appointed by him 6. Charter Company is obligated to repair any issue or damage to the Vessel within 24 hours from the moment the Charterer informs the Charter Company of damage in question. In this instance Charterer doesn't have the right to any reimbursement. Charter Company shall not be liable for any delay incurred due to Force majeure or rough weather conditions. 7. In the event of significant damage to the Vessel, and/or structural damage caused by the Charterer, Passengers, or any other person authorized by the Charterer, the Charter Company reserves the right to withdraw the Vessel from service without any reimbursement for the unused days of the charter. 8. The Vessel may be used in a regatta only with explicit consent from the Charter Company, in which case the Charter Company may charge higher charter fees (regatta fee) and higher deposit, depending on the type of regatta and crew experience. 9. If the Vessel is booked as a regular charter and subsequently is established that the Vessel has participated in a regatta, Charter Company is entitled to charge the difference in price, according to the payment terms for regatta. 10. In case of any inappropriate or illegal behaviour, from the Charterer or Passengers, at any moment of the charter period, Charter Company is entitled to exempt the Vessel from charter or disembark Charterer/guests from the Vessel, if necessary, without any reimbursement to the Charterer. 11. The Charter Company may change the Vessel or the itinerary at any time in case of a breakdown, or any other reason that might endanger the safety or severely jeopardise the experience or comfort of the Charterer or Passengers. In this case, the Charter Company will make every effort to provide a comparable Vessel or itinerary but will not be liable for any additional costs or damages incurred by the Charterer. 7. Limitation of Liability The Charter Company shall not be liable: 1. to any person for possible injuries, damages or death that is a result of Charterer’s usage of the Vessel (Charterer and his passengers, or any third party on the yacht for the duration of charter). 2. for any loss or damages resulting from the use of the Vessel by the Charterer or their passengers, 3. for (personal) items that are left on the Vessel after disembarkation or in Charter Company offices, storages and vehicles and takes no responsibility whether they will be found, 4. for any loss or damages resulting from the Charterer's failure to follow the Charter Company's instructions or guidelines, or the Charterer's failure to comply with applicable laws, regulations, and standards, 5. for any loss or damages resulting from the Charterer's sub- chartering of the Vessel or use of the Vessel for any commercial purpose without the written consent of the Charter Company, 6. or any loss or damages resulting from the Charterer's failure to obtain all necessary visas, travel documents, and vaccinations for themselves and their passengers. 7. for any loss or damages resulting from the Agent’s failure to communicate the terms, dates or other details of the charter with the Charterer, and the aforementioned costs fall on the Agent 8. for any loss or damages resulting from the Charterer's use of the Vessel for any illegal or unethical purpose, or for any activities that could damage the reputation of the Charter Company 8. Obligations, rights and liabilities of the Charterer 1. The Charterer agrees to navigate the Vessel with special consideration of good seamanship as well as careful observation of all legal regulations and provisions as applicable in all the countries visited. 2. The Charterer guarantees that his/her nautical knowledge and competence is of such level that allows him/her to operate the Vessel (and all the equipment on the Vessel) safely, regardless of weather conditions or any other circumstances. If Charter Company comes to realization that the Charterer, or members of his crew, do not possess appropriate and necessary knowledge and nautical competence to use the Vessel, Charter Company may request a competent (professional) skipper is embarked for part or entire Contract period. All related expenses shall be borne by the Charterer. 3. The Charterer (or the Skipper nominated by the Charterer) agrees and declares: o To send a complete crew list through a provided link with full name, date and place of birth, citizenship, and the type and number of a valid identification document, and for the appointed skipper also a currently valid skipper licence not later than 5 days prior to charter. o To possess a valid sailing license (recognized and valid in Croatia) as well as the GMDSS Radio Operator’s license in ORIGINAL for the entire duration of charter o To ensure all Passengers on board have valid travel documents. All costs that might arise from invalid or expired personal documents lie exclusively with the Charterer and Passengers o to sail solely in Croatian territorial waters, unless otherwise agreed with Charter o not to accept more than the maximum number of persons permitted on board and to inform the Charter company and the relevant authorities about any changes regarding the crew aboard. o not to operate the Vessel under the influence of alcohol or drugs o not to allow the Vessel to be used for transporting passengers nor for commercial fishing nor for any other gainful activity o not to re-charter the Vessel o not to take part in races/regattas without the official permission from the Charter company o not to use the Vessel for towing other vessels or to be towed or rescued by other vessels except in cases of emergency; should such an emergency arise; orders must come from the Charter company (or a person authorized by the Charter company). Should this not be possible, the Charterer/Skipper must establish contact with the skipper of the other vessel and come to an agreement about costs of towing or other rescue operations before help is accepted o to report the theft of the Vessel or of part of the gear or equipment to the Charter Company at once and then to the nearest police station and port authority o not to take animals aboard without the explicit and written permission of the Charter company o not to let the engine or generator run if the Vessel sails in a sloping position or in choppy waters and to use the engine or generator only as long as it is necessary; sails should be adapted to the rig and to the existing wind forces o to leave a protected harbour only if the principles of good seamanship allow this o to leave unsafe anchorage places or moorings if the weather forecast, the existing weather conditions, or the foreseeable development makes it necessary o to take care that while the Vessel is anchored or moored, danger to the Vessel must be always recognizable, thus allowing measures to be taken to avoid danger o not to allow control of the boat, dinghy or fun pack to minors and persons without valid licencing o night navigation if conditions or crew capabilities are not deemed suitable for safe operation. This includes, but is not limited to, poor visibility, inclement weather, or insufficient experience of the crew o to use officially recognized methods and tools to plan navigation 4. In case of failure of the Vessel or its equipment, the Charterer/Skipper must inform Charter company immediately; call base manager or call one of the phone numbers noted in the Vessel’s documents. Charter company must repair such fault, as soon as objectively possible, immediately after receiving the notice. If Charter company repairs the fault within 24 hours from notification, Charterer/Skipper is not entitled to demand indemnification. 5. All damages made on the Vessel by the Charterer or his passengers during charter are Charterer’s responsibility and shall be covered by the Charterer. If the Charterer did not hire a professional skipper, organized by the Charter Company, the Charterer is responsible for any damage on the Vessel during charter (under and above water). 6. In case of major sea damage or accident, possible delay, or loss of manoeuvrability of the Vessel, the Charter company must be informed at once. The Charterer/Skipper must undertake everything in his power to reduce the effects as well as to avoid consequential damage (for instance breakdown, burning, sinking etc.). Moreover, the Charterer/Skipper is obliged to keep a record of the details of the damage and – provided there are claims of third parties – to have all the data confirmed by the relevant authorities. The Charterer/Skipper is fully liable for all direct and consequential costs such as confiscation of the Vessel if it is within the scope of responsibility of the Charterer/Skipper or members of his crew. 7. If there is reason to assume that the Vessel is damaged on the underwater part, the Vessel must be navigated to the nearest port where the services of a diver must be engaged, the supply of a crane organized, or a slip up arranged. The costs shall be borne by the Charterer. 8. Charterer explicitly declares that he/she and all other passengers on board shall refrain from any public statements or publications on the internet or any other media which would in whole or in part be false, incomplete or misleading and might harm the reputation and interests of the service provider. Such actions shall result in the charterer obligation to compensate all damages which charter company may sustain (including lost profit and infringement of personality rights), and may also have the characteristics of a felony pursuant to applicable laws. 9. Navigation Area 1. Navigation area is exclusively the territorial sea of the Republic of Croatia. All Vessels chartered from Adriatic Sailing Ltd. can navigate exclusively within the territorial sea of the Republic of Croatia, unless otherwise agreed and confirmed in writing. Only valid act that allows other navigation area(s) is a written permit issued by Adriatic Sailing Ltd. 2. For non-compliance with this provision, the Charterer is liable up to full factory value of the Vessel (regardless on the amount of security deposit authorized upon check-in). Should the Vessel leave Croatian territorial sea, and an accident occurs in another country (Schengen area or other), the Charterer is responsible for the resulting damage in the amount of full factory value of the Vessel as well as all additional costs which may arise from that accident. These costs can be, but are not limited to vessel tug, ecocide fines, fines from competent authorities. 10. Extras 1. Rented equipment and water sport toys (such as jet skis, water skis, wakeboards, Sea Bobs, kayaks, bananas & donuts, Fun Packs, etc.) are used by the Charterer at their own risk. 2. Any equipment that requires a license may only be operated by the Charterer or individuals designated by the Charterer, provided they hold a valid license recognized by the Ministry of Sea, Traffic, and Infrastructure of the Republic of Croatia. 3. In the event of any damage occurring while using the rented equipment, the Charterer is responsible for covering the cost of repairs before leaving the Vessel during check-out. Payment for damages can be made on the spot in cash, by credit card, or by deducting the amount from the Charterer's security deposit. 4. Extras can be reserved when booking the Vessel, at any time between the booking and the charter date, or even during the charter itself. If Extras are requested during the charter, the Charterer is responsible for covering the transportation costs to the Vessel’s location. 5. Extras can be booked only for the full duration of the charter or, if booked during the charter, until the end of the charter period. If any Extra cannot be used due to unfavourable weather conditions or other circumstances beyond the control of the Charter Company, no refunds or partial reimbursements will be provided. 6. All Extras must be used in accordance with the provided user manual, following safe practices, local laws, and regulations, and should be returned intact, with all parts included and without any damage. 7. If an Extra becomes unusable due to damage caused by improper use by the Charterer or a Passenger, the Charterer is not entitled to any refunds for the days the Extra remains unused. 8. It is strictly forbidden to sub-lease any Extra or its parts, or to use it for any illegal activity. The Charterer is responsible for ensuring the suitability of any Extra for their chartered boat or for the Passenger on board. 9. Charter Company reserves the right to deny the rental of a self-propeller extra (Jet ski, E-Foil, Seabob, Fun Packs) to a Charterer if during the process of check-in, it turns out that the Skipper does not have required qualification AND/OR skills to operate a self-propelled extra. In such a case, the Charterer is not entitled to any reimbursement. 11. Termination of contract and cancellation policy 1. The Charter Company may terminate the Contract at any time if the Charterer or any member of their crew behaves in a way that is detrimental to the safety or operation of the Vessel, or if the Charterer or any of their Passengers violates any of the terms of the Contract. In such cases, the Charter Company is not required to refund any portion of the charter fee. 2. Period of validity of the Contract can only be changed in agreement with the Charter Company. 3. If the Charterer is not able to embark chartered Vessel on due date, for any reason, the Charterer can find another user for the contracted charter, of which the Charterer needs to inform the Charter Company as soon as possible, and before the check-in date. The change cannot be conducted through the duration of the charter. If the Charterer is not able to find another user for the contracted charter before check-in date, cancellation fees will be charged as per date of the confirmation of the booking: 1. Cancellations made up to 61 days before the start of the charter: The Charter Company will retain 30% of the total contracted charter price. 2. Cancellations made between 60 and 31 days before the start of the charter: The Charter Company will retain 50% of the total contracted charter price. 3. Cancellations made within 30 days of the contracted charter period: The Charter Company will retain 100% of the total contracted charter price. 4. Cancellation fees do not apply to extras (either obligatory or optional) 5. The Charter Company strongly advises the Charterer to book independent travel insurance for coverage of last-minute cancellations, possible medical expenses and other issues that might arise during the trip. 12. Force Majeure 1. Charter Company shall not be liable for any loss, damages, expenses, delay or failure in performance hereunder resulting from any force majeure event, including but not limited to acts of God, war or terrorist activities (threatened or actual), civil unrest, natural or nuclear disaster, fire, floods, unavoidable technical problems with transport, closure or congestion of airports, unforeseen alterations to public schedules, action of the elements, epidemics, pandemics, insurrection, piracy, strikes, acts of the public enemy, federal or state laws, industrial dispute and any other cause beyond the reasonable control of Charter Company which makes continuance of operations impossible. 2. In the event of a delay or failure of performance based upon an event described above, all payments made towards the Contract/charter shall be used as a credit for a future charter. No refunds will be provided. Charter Company will work with Charterer to book a new charter on the same or different Vessel, agreeable to the Charterer, on new dates, based upon availability and the Charterer’s preference. If the parties cannot book a new charter at that time, Charterer’s deposit will remain as a credit by the Charter Company for no longer than 12 months from the date of cancellation. The expiry of 12 months without rebooking, the Charterer loses the right to rebooking or reimbursement. The rebooking can be done only once. 13. Vessel Takeover and Return 1. The Charterer / Skipper is obliged to do the check- in and check-out procedure personally, both with the technical staff on the Vessel and the reception staff at the Charter Company’s office. No other person, except the Charterer / skipper, is authorized to take over the Vessel nor return it. 2. The Charter Company is obliged to properly instruct the Charterer, or the person nominated by him (Skipper) about all technical details concerning gear and equipment, using a check- in or inventory-list. By signing the Check-in list the Charterer/Skipper confirms that the Vessel was taken in charter ready condition and clean. Any possible concealed defects or deficiencies of the boat, which could not have been expected by Charter Company shall not entitle the Charterer to claim for the reduction of the charter rate, nor a refund. 3. The Check in/out list becomes an integral part of this Contract, and it will be signed by the Charterer when taking over and returning of the yacht (check list). 4. The Charter company may refuse to hand over the Vessel: o if the charter fee has not been fully paid o if obligatory security deposit has not been left or optional deposit insurance paid o required documents are missing or insufficient (no license or a license not valid for the chartered Vessel, etc.) o during the process of check-in, it turns out that the Skipper does not have required qualification AND/OR skills for bareboat charter 5. Official diver’s inspection is standard and obligatory part of check out procedure. According to marina rules, underwater inspection can be done exclusively by official divers employed in marina. Their report is considered confirmation about proper conditions of the boat before handed over to Charterer. If the official marina diver has found an underwater damage, he will take a photo of that damage and deliver it to the Charter Company. If there is no damage to the underwater part of the Vessel, photos are not taken - the diver's official report is a proof of the correct condition of the underwater part of the Vessel. 6. In case of delayed Check-in procedure Charter company is obliged to fix the problem or to find an appropriate replacement vessel (meaning the same or similar type of vessel; in dimensions, gear, and equipment) within 24 hours. If the Charter company cannot hand over the Vessel within 24 hours, The Charterer has the right to withdraw from the Contract. In this case payments already made will be refunded to him. No further claims may be raised. 7. The Charterer/Skipper is obliged to return the Vessel to the agreed base port by Friday at 6 p.m. (if the charter is booked till Saturday), and all crew members, including their luggage, must vacate the Vessel by Saturday at 9 a.m. at the latest, unless otherwise specified in the Lease Contract, booking confirmation, or other written agreement. 8. If the Charterer/Skipper is unable to return the Vessel, they must inform the Charter Company and arrange for the Vessel to be returned by another individual at the Charterer's cost and risk. Until the check-out procedure is completed, the Charterer must ensure that a qualified person remains on board. 9. Unfavourable weather conditions will not be accepted as justification for delaying the agreed return date and time of the Vessel. In the event of a delayed return, the Charterer agrees to pay an additional 50% of the daily charter fee for the first hour of delay. For any delays exceeding one hour, the Charterer agrees to pay the full daily charter fee for each subsequent hour of delay during check-out. 10. At the time of check-out, any loss or damage to equipment or gear must be recorded in detail and compensated for accordingly. The cost may be deducted from the security deposit. Additionally, the Charter Company must be notified of any groundings or potential defects in the Vessel. 11. If Vessel and equipment are in good condition, clean, complete and with a full tank, the deposit will be returned to the Charterer. The proper condition of the Vessel at check-out must be confirmed and signed jointly by Charterer/Skipper and Charter company or their deputies. 12. The Charterer is obliged to leave the Vessel clean (take out the garbage, wash the dishes etc.), with full tanks of fuel and water, with empty black water tanks, ready for further sailing, i.e., in the same condition in which it was on the charter start date. If the Vessel was not returned in a satisfactory condition, Charter Company reserves the right to charge additional cleaning fee (50% of the comfort package price) or deduct the amount from the Security deposit. 13. If repairs are necessary, the Charterer must contact the Charter company and agree on an earlier return of the Vessel, so that work can be done in a timely and accurate manner for the next charter. If the damage is within the Charter company responsibility, fees covering the loss (day(s) will be reimbursed to the Charterer. Any additional claims by the Charterer (cost of overnight stays, etc.) are excluded. If the Charterer causes the damage, no compensation for lost time during the trip will be disbursed. 14. If Charterer insists to get the Vessel inspected by the Charter Company’s technicians prior to last contracted day of charter but spends time on the Vessel and disembarks last contracted day of charter, Charter Company is entitled to charge the Charterer for any damage that may occur during the period from technical inspection till disembarkation. Charter Company will inform the Charterer regarding the damage and charge the damage if necessary. 15. Deposit will be handed back to the Charterer after deducting the retainer and all costs incurred by repairing the damage. 16. Upon check-out, the Charterer is obliged to return all Vessel's documents received in the Charter Company's office upon check-in back to the Charter Company's office. 17. Any claims for damages raised by the Charterer/Skipper against the Charter Company will be consider during check -out, with all necessary pertinent explanations and demonstrative evidence (including photos, audio & video recordings and similar). In the case that complaint cannot be solved during the check-out procedure, it should be sent to Charter company by e-mail in a written form, with all pertinent explanations and demonstrative evidence within 14 days after the charter is finished. Subsequently received or incompletely documented complaints will not be taken into consideration by the Charter Company 14. Insurance and Deposit 1. The Vessel is fully insured against third part damage, fire, explosion, theft or robbery or damage caused by natural disasters, marine and collision risks, and against any loss or damage except equipment expressed in this Contract. The financial liability of the Charterer for loss or damage caused by him or his crew is limited with the agreed security deposit. 2. If the insurance comes to bear in case of damage, terms state that the damage had not been caused deliberately or by gross negligence or that the Charterer /Skipper did not set a behavior, which release the insurer to fulfil its contractual obligation. 3. It is expressly stipulated that in case of gross negligence or deliberate act the liability of the Charterer, is not limited by the deposit. The Charterer may be forced to pay the full sum of the damage. 4. The Charterer is required to leave a security deposit with the Charter Company upon taking over the Vessel. The security deposit is to cover any damages to the Vessel or its equipment, as well as any additional costs incurred by the Charter Company because of the Charterer's actions. 5. The security deposit will be returned to the Charterer at the end of the charter period, reduced by any deductions for damages, lost equipment or additional costs. 6. The amount of the security deposit is specified in the Contract and may be increased at the discretion of the Charter Company. 7. The security deposit may be paid in cash (EURO) or by credit card. If the security deposit is paid by credit card, the Charter Company shall place a hold on the funds rather than charging the credit card. If the security deposit is paid in cash, it will be returned to the Charterer in cash at the end of the charter period. 8. For regattas, setting the deposit amount is at the discretion of the Charter Company, and the minimum amount is set to double of the amount of deposit for standard charter. 9. If the Charterer damages the Vessel or its equipment, or incurs additional costs, the Charter Company will determine the cost of repair or replacement and will deduct this amount from the security deposit. 15. Liability of the Agent 1. The Agent acts as the intermediary between Charterer and Charter Company. His liability does not exceed his specified tasks or responsibilities as laid down. 2. Agent is responsible to forward the General charter terms to the Charterer and guarantees their understanding. Upon receipt of a written confirmation of the booking (either from the Charterer directly or from the Agent on behalf of the Charterer), the Charterer confirms that he has read these General Charter Terms and agrees to its content. 16. Complaints 1. Any complaints concerning technical issues with the vessel must be reported immediately upon detection to allow the Charter Company the opportunity to take all reasonable measures to remedy the issue. 2. Any issue not reported in a timely manner cannot be remedied. Consequently, if the Charterer raises a complaint about a matter that the Charter Company was not aware of nor afforded the opportunity to resolve, such a complaint may be deemed invalid and therefore rejected. 3. All complaints must be delivered in written form, reported as soon as possible, but not later than 14 days after the completion of the charter. 4. The Charter Company needs to address every complaint within 48 hours and respond upon investigating all circumstances of the complaint, not later than 30 days. 17. Severability and modifications 1. If any provision of this Contract is found to be invalid or unenforceable, it will not affect the validity of the remaining provisions. 2. Any modifications or amendments to this Contract must be in writing and signed by both parties. The waiver of any provision of this Contract by either party shall not be deemed a waiver of any other provision or the right to enforce any other provision. 18. Final Provisions and Place of jurisdiction 1. In case of any dispute or controversy under this Contract, an attempt shall be made to settle dispute or controversy peacefully and by understanding. 2. If dispute or controversy cannot be thus resolved, the matter shall be forwarded to the Court of the Split and shall be subject to Croatian law. The court of jurisdiction is the court in Split. LAST REVISED 24.1.2025. General Terms and Conditions for Provision of Onboard Accommodation Services - CREWED YACHT CHARTER 1. Contractual Partners These General Charter Terms for Crewed Yacht Charter are an integral part of every Lease Contract (hereinafter referred to as the "Contract") for the yacht (hereinafter referred to as the "Vessel"). The contractual partners are: Adriatic Sailing Ltd / Jadranska Jedrenja d.o.o. for travel agency services and trade, with the seat of office at the address Split, Antuna Mihanovića 31A, Croatia, registered with the court register of the Commercial Court in Split under number: 02671123, (hereinafter referred to as the "Charter Company"), the chartering party (hereinafter referred to as the "Charterer"), and the Yacht Agency (hereinafter referred to as the "Agent") who acts as an intermediary in this contract (if applicable). 2. Definitions 1. Charter: The temporary rental of a yacht or vessel by the Charterer, as specified in the Lease Contract, for an agreed-upon period and under the conditions outlined in the General Terms and Conditions (GTC). 2. Charterer: The individual or company that enters a Lease Contract with the Charter Company to rent the yacht or vessel. The Charterer is considered the main client responsible for payment and compliance with the terms of the contract, and as a representative of the passengers on board 3. Passengers: Clients or guests or of the Charterer who are aboard the vessel during the charter period. Passengers are under the responsibility of the Charterer but are not direct parties to the Lease Contract 4. GTC (General Terms and Conditions): The set of rules, obligations, and provisions that govern the rights and responsibilities of the Charterer, the Charter Company, and other involved parties within the context of the charter. 5. APA (Advanced Provisioning Allowance) (if applicable): A predetermined amount paid by the Charterer at the time of booking to cover the costs of provisions, fuel, and other expenses incurred during the charter. This allowance is typically held in a separate account and is used by the crew to purchase food, beverages, and any additional supplies necessary for the duration of the charter. 6. GDPR (General Data Protection Regulation): The European Union regulation that governs the processing of personal data and privacy rights of individuals within the EU. The Charter Company is committed to adhering to GDPR standards in the handling and protection of personal data. 7. Service: providing a certain vessel from the Service Provider’s offer for use to the Client and/or Traveler, with crew, for a certain period of time during which users of the vessel spend the night onboard with payment of the pre-agreed fee, pursuant to the provisions of the APST and the Regulation on Conditions for Renting Vessels with or without Crew and Providing Onboard Accommodation (OG 42/17), but not limited to it 8. APST: the Act on the Provision of Services in Tourism (OG 130/17 − 42/20), with all its potential subsequent amendments 9. Extras: Additional services, equipment, or rentals offered by the Charter Company that are not included in the base charter fee. Extras may include items such as water sports equipment, equipment for comfort and pleasure, and other optional amenities. 10. Crew: Professional and paid individuals, such as the captain, hostess, chef, and other crew members, hired through the Charter Company, the Agent or Charterer to operate and manage the yacht during the charter. 3. Acceptance of Contract and its Conditions 1. The Charterer confirms, with signing of the Contract, that he read and accepts the Contract and that he understands terminology used therein. The Agent is authorized to set up his Contract as representative of the Charter Company. 2. The object of the Contract is the rental of the Vessel and employment of its crew for a specific period, as agreed upon by the Charter Company and the Charterer. 3. The duration of the Charter is specified in the Contract and is calculated from the date and time of embarkation to the date and time of disembarkation. If the Charterer wishes to extend the Charter, they must obtain the Charter Company's written consent and pay any additional fees. 4. Booking process and payment terms 1. The Charterer may submit to the Charter Company the booking inquiry and application for the Service personally in the office of the Charter Company, by telephone, telefax, e-mail or via the Charter Company’s website. The Charterer may submit to the Charter Company the booking inquiry via contracted Agent. The Agent will act as an intermediary, ensuring that the Charterer’s request is accurately conveyed to the Charter Company for processing and confirmation. 2. Terms of payment dynamic is as follows: - 30% of the total contracted sum not later than 5 days from the day of confirming the booking - 20% of the total contracted sum not later than 180 days before the charter start date - 50% of the total contracted sum not later than 30 days prior to charter start date unless otherwise confirmed and specified in the lease contract. 3. The Charterer may board the Vessel only after all necessary payments have been made. If any scheduled payment has not been received by the due date, the Charter Company reserves the right to cancel the charter and retain all payments and fees received to date. 5. Charter fee 1. The yacht charter fee includes the use of the Vessel and its inventory in a contractual period. The fee includes the use of the entire boat for a maximum registered capacity of the vessel. 2. The charter fee does not cover expenses such as marina fees, fuel, Croatian tourist tax, water, food, beverages, crew provisioning, or any costs necessary for the proper operation of the Vessel during the charter. In any potential refund of the charter costs, these expenses will not be considered. 3. Obvious errors in the calculation of the charter fee or discrepancies in the terms of the Lease Contract do not entitle the Charterer to withdraw from the Contract. Instead, corrections will be made based on the current fee schedule and contractual terms of the Charter Company. 4. Any irregularities in the Vessel's equipment or gear (such as discrepancies between the provided inventory or equipment lists and the actual items on board) do not entitle the Charterer to any deductions, provided that the safety and operation of the Vessel, along with the functioning of its essential equipment, are assured. In such case, Charter Company is obliged to provide the missing equipment or gear at within 24 hours. 5. Regardless of the payment method, it is the Charterer's responsibility to ensure that the full charter fee and any additional charges are paid in full. Any bank or transaction fees incurred are the Charterer's responsibility. In the event of any shortfall resulting from such fees, the Charterer is required to settle the outstanding amount no later than prior to boarding. 6. Obligations, rights and liabilities of Charter Company 1. Charter Company is obliged to provide the Vessel to the Charterer in in proper working order, fully insured, with full complement of equipment, inclusive of that required by specification on Charter Company’s website and official inventory list. Items not stated in the inventory list but present in photo and video material such as food, flowers etc. are for marketing purposes only and are not included in the charter fee 2. The Vessel must be in good condition, delivered on agreed time and with all necessary documentation 3. Journey to the location of the Vessel is not part of the Contract. If the start of the journey is delayed because the Charterer or a member of his/her crew arrives late, there shall be no refunds. Claims for travel and accommodation expenses, compensation for suffered pain, loss of income etc. cannot be considered. Charter Company is also not responsible for postponements or changes of Charterer’s plans caused by bad weather or other similar reasons. 4. Charter Company is obliged to provide the Charterer with services of base staff and offices during the company working hours, and technical support 24/7 during the charter period. 5. The Charter Company reserves the right to limit the range of the Vessel either based on the Vessel´s category or if conditions for navigation are unsafe or otherwise unusual. A ban on navigating the Vessel at night may also be pronounced by the Charter Company. The crew is obliged to follow any such restrictions 6. Charter Company is obligated to repair any issue or damage to the Vessel within 24 hours from the moment the Charterer informs the Charter Company of damage in question. In this instance Charterer doesn't have the right to any reimbursement. Charter Company shall not be liable for any delay incurred due to Force majeure or rough weather conditions. 7. The Vessel may be used in a regatta only with explicit consent from the Charter Company, in which case the Charter Company may charge higher charter fees (regatta fee), depending on the type of regatta and crew experience. 8. In case of any inappropriate or illegal behaviour, from the Charterer or Passengers, at any moment of the charter period, Charter Company is entitled to exempt the vessel from charter or disembark Charterer/guests from the vessel, if necessary, without any reimbursement to the Charterer. 9. The Charter Company may change the Vessel or the itinerary at any time in case of a breakdown, or any other reason that might endanger the safety or severely jeopardise the experience or comfort of the Charterer or Passengers. In this case, the Charter Company will make every effort to provide a comparable Vessel or itinerary but will not be liable for any additional costs or damages incurred by the Charterer. 7. Limitation of Liability The Charter Company shall not be liable: 1. to any person for possible injuries, damages or death that is a result of Charterer’s usage of the Vessel (Charterer and his passengers, or any third party on the yacht for the duration of charter). 2. for any loss or damages resulting from the use of the Vessel by the Charterer or their passengers, 3. for (personal) items that are left on the Vessel after disembarkation or in Charter Company offices, storages and vehicles and takes no responsibility whether they will be found, 4. for any loss or damages resulting from the Charterer's failure to follow the Charter Company's or captain’s instructions or guidelines, or the Charterer's failure to comply with applicable laws, regulations, and standards, 5. for any loss or damages resulting from the Charterer's sub- chartering of the Vessel or use of the Vessel for any commercial purpose without the written consent of the Charter Company, 6. for any loss or damages resulting from the Charterer's failure to obtain all necessary visas, travel documents, and vaccinations for themselves and their passengers. 7. for any loss or damages resulting from the Agent’s failure to communicate the terms, dates or other details of the charter with the Charterer, and the aforementioned costs fall on the Agent 8. for any loss or damages resulting from the Charterer's use of the Vessel for any illegal or unethical purpose, or for any activities that could damage the reputation of the Charter Company. 8. Obligations, rights and liabilities of the Charterer 1. The Charterer agrees and declares: 1. To send a complete crew list through a provided link with full name, date and place of birth, citizenship, and the type and number of a valid identification document 2. To ensure all Passengers on board have valid travel documents 3. not to accept more than the maximum number of persons permitted on board and to inform the Charter company and the relevant authorities about any changes regarding the passengers aboard. 4. not to allow the Vessel to be used for transporting passengers nor for commercial fishing nor for any other gainful activity 5. not to re-charter the Vessel 6. not to take part in races/regattas without the official permission from the Charter company 7. to report the theft of the Vessel or of part of the gear or equipment to the Charter Company at once and then to the nearest police station and port authority 8. not to take animals aboard without the explicit and written permission of the Charter company 9. not to allow control of the boat, dinghy or fun pack to minors and persons without valid licencing 10. treat the Crew well and with respectful manners, as well as to provide provisions (food and beverages) for the Crew for the entire duration of the charter. 11. adhere to the decisions on sailing plans made by the Captain. 2. In case of failure of the Vessel or any of its equipment, the Charterer must inform the captain immediately; If captain or the Charter company repairs the fault within 24 hours from notification, Charterer is not entitled to demand indemnification. 3. All damages made on the vessel by the Charterer or his passengers during charter are Charterer’s responsibility and shall be covered by the Charterer. 4. In case of major sea damage or accident, possible delay, or loss of manoeuvrability of the vessel, the Charter company must be informed at once. The captain must undertake everything in his power to reduce the effects as well as to avoid consequential damage (for instance breakdown, etc.). 5. If there is reason to assume that the Vessel is damaged on the underwater part, the Vessel must be navigated to the nearest port where the services of a diver must be engaged, the supply of a crane organized, or a slip up arranged 6. Charterer explicitly declares that he/she and all other passengers on board shall refrain from any public statements or publications on the internet or any other media which would in whole or in part be false, incomplete or misleading and might harm the reputation and interests of the service provider. Such actions shall result in the charterer obligation to compensate all damages which charter company may sustain (including lost profit and infringement of personality rights), and may also have the characteristics of a felony pursuant to applicable laws. 9. Navigation Area 1. Navigation area is exclusively the territorial sea of the Republic of Croatia. All vessels chartered from Adriatic Sailing Ltd. can navigate exclusively within the territorial sea of the Republic of Croatia, unless otherwise agreed and confirmed in writing. Only valid act that allows other navigation area(s) is a written permit issued by Adriatic Sailing Ltd. 10. Crew 1. The standard crew may consist of a captain, deckhand, hostess, and/or chef, depending on the type and size of the vessel and as defined in lease contract 2. Upon request, specialized crew members such as babysitters, masseuses, tour guides, fitness instructors can also be arranged. Before booking an additional crew member, the Charterer must ensure there are sufficient quarters available for the crew. If there are not enough designated crew quarters, the Charterer must arrange for one of the guest cabins to be assigned for crew use. 3. Duties, responsibilities and rights of the crew are outlined in the separate documents. Duties of crew extend only towards the passengers stated in the official crew list. The crew has the right to refuse service to other persons. 4. All additional crew services will be charged according to the price list available on the Charter Company's website, at the Charter Company offices, and through the Charter Company's booking systems. All listed prices include VAT. 5. Additional crew fees may apply for the booking of Fun Packs 6. The Charter Company reserves the right to replace any crew member at any time with another crew member of similar competence. In such cases, the Charter Company will bear all costs associated with the crew exchange, and the Charterer will not be entitled to any reimbursement or compensation for the change. 7. If any issues or complaints arise in relation to the crew during the charter, the Charterer should first address the matter directly with the Captain. If the issue remains unresolved, or there is an issue with the Captain himself, the Charterer may escalate the matter to the Charter Company’s office for further resolution. 8. The Charterer may not remove or dismiss any crew member from the Vessel without proper cause or without first attempting to resolve the issue through the Charter Company. Should the Charterer insist on a crew exchange due to unresolved issues, the Charterer will be responsible for all costs associated with the replacement of the crew member. In such cases, the Charterer may only request a crew member exchange; if the Charterer cancels the crew member completely, the cost will be treated according to the Charter Company’s policy for last-minute cancellations. 9. For non-permanent crew members booked, all changes or cancellation of crew within 30 days prior to charter will be subject to change/cancellation fees: - 30-14 days prior to charter: 30% of the crew fees - 14-7 days prior to charter: 50% of the crew fees - Less than 7 days prior to charter: 100% of the crew fees 11. APA – Advanced Provisioning Allowance (if applicable) 1. Advanced Provisioning Allowance (APA) may only be arranged if the Vessel is staffed with two or more professional crew members on board, specifically a Captain and either a Chef or a Hostess and is mandatory for most crewed vessels, as specified on Adriatic Sailing web page. This allowance is intended to cover the costs of provisions, fuel, and other essential expenses incurred during the charter, thereby ensuring a seamless and enjoyable experience for the Charterer and their guests. 2. Where APA is mandatory, it will be charged with the last charter fee instalment. In case the APA is not mandatory for a booked vessel, but requested by the Charterer, the APA must be arranged exclusively through the Charter Company and should be finalized at least 10 days prior to the charter start date. 3. The Charterer retains the right to oversight regarding all expenses covered by the APA, including the ability to review invoices and understand the dynamics of expenditure throughout the charter. The Captain will provide regular updates on the usage of the APA funds, ensuring transparency in the accounting of expenses. 4. At the end of the charter, the Charterer will inspect the invoices and expenditure sheet, confirming the correctness of the APA with their signature. The Charterer is entitled to receive copies of all APA documentation and receipts; however, they may not remove this documentation from the Vessel. This policy is in place to maintain transparency with the Charter Company, which must control and review all expenses and documentation related to the charter. 5. If the APA is insufficient to cover all incurred expenses, the Charterer agrees to reimburse the Captain for any additional costs as soon as they occur. 12. Extras 1. Rented equipment and water sport toys (such as jet skis, water skis, wakeboards, Sea Bobs, kayaks, bananas & donuts, Fun Packs, grills, etc.) are used by the Charterer at their own risk. 2. Any equipment that requires a license may only be operated by the Charterer or individuals designated by the Charterer, provided they hold a valid license recognized by the Ministry of Sea, Traffic, and Infrastructure of the Republic of Croatia 3. In the event of any damage occurring while using the rented equipment, the Charterer is responsible for covering the cost of repairs before leaving the Vessel during check-out. Payment for damages can be made on the spot in cash, by credit card, or by deducting the amount from the Charterer's APA 4. Certain Extras require a separate deposit, which must be paid before the charter begins. If an Extra is damaged and the deposit does not cover the full cost of repairs, the remaining balance will be deducted from the Charterer's APA 5. Extras can be reserved when booking the Vessel, at any time between the booking and the charter date, or even during the charter itself. If Extras are requested during the charter, the Charterer is responsible for covering the transportation costs to the Vessel’s location. 6. Extras can be booked only for the full duration of the charter or, if booked during the charter, until the end of the charter period. If any Extra cannot be used due to unfavourable weather conditions or other circumstances beyond the control of the Charter Company, no refunds or partial reimbursements will be provided. 7. All Extras must be used in accordance with the provided user manual, following safe practices, local laws, and regulations, and should be returned intact, with all parts included and without any damage. 8. If an Extra becomes unusable due to damage caused by improper use by the Charterer or a Passenger, the Charterer is not entitled to any refunds for the days the Extra remains unused. 9. It is strictly forbidden to sub-lease any Extra or its parts, or to use it for any illegal activity. The Charterer is responsible for ensuring the suitability of any Extra for their chartered boat or for the Passenger on board. 10. Charter Company reserves the right to deny the rental of a self-propeller extra (Jet ski, E-Foil, Seabob, Fun Packs) to a Charterer if during the process of check-in, it turns out that the Charterer does not have required qualification AND/OR skills to operate a self-propelled extra. In such a case, the Charterer is not entitled to any reimbursement. 13. Termination of contract and cancellation policy 1. The Charter Company may terminate the Contract at any time if the Charterer or any passenger behaves in a way that is detrimental to the safety or operation of the Vessel, or if the Charterer or any of their Passengers violates any of the terms of the Contract. In such cases, the Charter Company is not required to refund any portion of the charter fee. 2. Period of validity of the Contract can only be changed in agreement with the Charter Company. 3. If the Charterer is not able to embark chartered Vessel on due date, for any reason, the Charterer can find another user for the contracted charter, of which the Charterer needs to inform the Charter Company as soon as possible, and before the check-in date. The change cannot be conducted through the duration of the charter. If the Charterer is not able to find another user for the contracted charter before check-in date, cancellation fees will be charged as per date of the confirmation of the booking: 1. Cancellations made up to 61 days before the start of the charter: The Charter Company will retain 30% of the total contracted charter price. 2. Cancellations made between 60 and 31 days before the start of the charter: The Charter Company will retain 50% of the total contracted charter price. 3. Cancellations made within 30 days of the contracted charter period: The Charter Company will retain 100% of the total contracted charter price. 4. Cancellation fees do not apply to extras (either obligatory or optional) 5. The Charter Company strongly advises the Charterer to book independent travel insurance for coverage of last-minute cancellations, possible medical expenses and other issues that might arise during the trip. 14. Force Majeure 1. Charter Company shall not be liable for any loss, damages, expenses, delay or failure in performance hereunder resulting from any force majeure event, including but not limited to acts of God, war or terrorist activities (threatened or actual), civil unrest, natural or nuclear disaster, fire, floods, unavoidable technical problems with transport, closure or congestion of airports, unforeseen alterations to public schedules, action of the elements, epidemics, pandemics, insurrection, piracy, strikes, acts of the public enemy, federal or state laws, industrial dispute and any other cause beyond the reasonable control of Charter Company which makes continuance of operations impossible. 2. In the event of a delay or failure of performance based upon an event described above, all payments made towards the Contract/charter shall be used as a credit for a future charter. No refunds will be provided. Charter Company will work with Charterer to book a new charter on the same or different Vessel, agreeable to the Charterer, on new dates, based upon availability and the Charterer’s preference. If the parties cannot book a new charter at that time, Charterer’s deposit will remain as a credit by the Charter Company for no longer than 12 months from the date of cancellation. The expiry of 12 months without rebooking, the Charterer loses the right to rebooking or reimbursement. The rebooking can be done only once. 15. Safety Briefing, Vessel Takeover, and Return 1. The Charterer and all passengers are obligated to attend and pay full attention to the comprehensive safety briefing conducted by the crew, as well as any tutorials regarding the use of the Vessel, its amenities, and equipment. Additionally, the Charterer and passengers must strictly follow all instructions provided by the Captain and crew throughout the duration of the charter. 2. The Charter Company and crew are responsible for maintaining the vessel in technically sound condition. If any technical issue or malfunction occurs during the charter, the Charterer or passengers must promptly inform the Captain as soon as the issue is noticed. Any concealed defects or deficiencies of the vessel that could not have been reasonably anticipated by the Charter Company or Captain, and which have not been reported by the Charterer or passengers, shall not entitle the Charterer to a reduction in the charter rate or a refund. 3. Any technical issues rectified by the Captain or the Charter Company within 24 hours of being reported shall not entitle the Charterer to any discount or refund. 4. In case of delayed Check-in, Charter company is obliged to fix the problem or to find an appropriate replacement (meaning the same or similar type of vessel; in dimensions, gear, and equipment) within 24 hours. If the Charter company cannot hand over the vessel within 24 hours, The Charterer has the right to withdraw from the Contract. In this case payments already made will be refunded to him. No further claims may be raised. 5. If it is an established fact before the start of the trip that neither Vessel not replacement will be available on the agreed date, the Charter company shall be obliged to inform the Charterer as soon as the former knows the facts. In this case both parties may withdraw from the Contract before the assumed start of the trip. Payments made by the Charterer will be fully refunded. No further claims may be raised. 6. The crew is obliged to return the Vessel to the agreed base port and all passengers, including their luggage, must vacate the Vessel by Saturday at 9 a.m. at the latest, unless otherwise specified in the Lease Contract, booking confirmation, or other written agreement. 7. In the event of a delayed check-out, the Charterer agrees to pay an additional 50% of the daily charter fee for the first hour of delay. For any delays exceeding one hour, the Charterer agrees to pay the full daily charter fee for each subsequent hour of delay during check-out. 8. At the time of check-out, any loss or damage to equipment or gear must be recorded in detail and compensated for accordingly. The cost may be deducted from the security deposit or APA if applicable. 9. If repairs are necessary, the crew must contact the Charter company and agree on an earlier return of the vessel, so that work can be done in a timely and accurate manner for the next charter. If the damage is within the Charter company responsibility, fees covering the loss (day(s) will be reimbursed to the Charterer. Any additional claims by the Charterer (cost of overnight stays, etc.) are excluded. If the Charterer causes the damage, no compensation for lost time during the trip will be disbursed. 16. Insurance and Deposit 1. The Vessel is fully insured against third part damage, fire, explosion, theft or robbery or damage caused by natural disasters, marine and collision risks, and against any loss or damage except Extras described in this document. The financial liability of the Charterer for loss or damage caused by him or his crew is limited with the agreed security deposit (if applicable) 2. If the insurance comes to bear in case of damage, terms state that the damage had not been caused deliberately or by gross negligence or that the Charterer did not set a behaviour, which release the insurer to fulfil its contractual obligation. 3. It is expressly stipulated that in case of gross negligence or deliberate act the liability of the Charterer, the Charterer may be forced to pay the full sum of the damage. 4. If security deposit does not apply to a specific vessel, the cost of damages will be deducted from the Charterer’s APA 17. Liability of the Agent 1. The Agent act as the intermediary between Charterer and Charter Company. His liability does not exceed his specified tasks or responsibilities as laid down. 2. Agent is responsible to forward the General charter terms to the Charterer and guarantees their understanding. Upon receipt of a written confirmation of the booking (either from the Charterer directly or from the Agent on behalf of the Charterer), the Charterer confirms that he has read these General Charter Terms and agrees to its content. 18. Complaints 1. Any claims for damages raised by the Charterer against the Charter Company will be considered during check -out, with all necessary pertinent explanations and demonstrative evidence (including photos, audio & video recordings and similar). In the case that complaint cannot be solved during the check-out procedure, it should be sent to Charter company by e-mail in a written form, with all pertinent explanations and demonstrative evidence within 14 days after the charter is finished. Subsequently received or incompletely documented complaints will not be taken into consideration by the Charter Company. 2. In the event of any complaint regarding crew service, the Charterer must first address the issue directly with the Captain of the vessel. The Captain will make every reasonable effort to resolve the matter promptly and to the satisfaction of the Charterer. If the issue remains unresolved after being raised with the Captain, or if the complaint concerns the Captain's own service, the Charterer may escalate the complaint to the Charter Company. The Charter Company will then take appropriate steps to investigate and resolve the issue in a timely manner. All complaints should be communicated as soon as reasonably possible to ensure they are addressed and resolved during the charter. Complaints that are not raised in a timely manner may limit the Charter Company’s ability to intervene effectively. 19. Severability and modifications 1. If any provision of this Contract is found to be invalid or unenforceable, it will not affect the validity of the remaining provisions. 2. Any modifications or amendments to these GTC must be in writing. The waiver of any provision of this Contract by either party shall not be deemed a waiver of any other provision or the right to enforce any other provision. 20. Final Provisions and Place of jurisdiction In case of any dispute or controversy under this Contract, an attempt shall be made to settle dispute or controversy peacefully and by understanding. If dispute or controversy cannot be thus resolved, the matter shall be forwarded to the Court of the Split and shall be subject to Croatian law. The court of jurisdiction is the court in Split. LAST REVISED 24.1.2025