Yolo

Rédigées par la société de charter, telles quelles et dans sa langue. navi-gate n'en est pas partie.

TERMS AND CONDITIONS Reservations and bookings The reservation (booking) of our services is valid once you receive the reservation confirmation from JOAN d.o.o. agency. You are obligated to provide all the correct information required for the reservation procedure. By confirming a reservation, signing a contract, a voucher, or a booking form, i.e. by dictating the credit card number using the offline payment option you are confirming that you are fully aware of these General Terms and Conditions and that you accept them. The exact route will be determined in the finalization stage. SERVICES: Accommodation services start on the first day with welcome snack and end the last day with breakfast. WATERSPORTS: Use of personal watercraft is only permitted subject to the operator having the appropriate license and meeting with the local operating regulations. Choosing between offered menus is MANDATORY extra. At the time of booking, you will be notified of the final price of your holiday. The method of payment is through our payment plan. 30% upon booking confirmation. 40% 90 days before boarding 30% 30 days before boarding. Changes and Cancellation terms and conditions TOURIST AGENCY JOAN d.o.o. reserves the right to make full or partial changes to the program in the case that extraordinary circumstances that could not have been anticipated or avoided occur before the start of the tour. (Content of the offer) TOURIST AGENCY JOAN d.o.o reserves the right to change tour start date or time in case of changed flight schedule, unfavorable safety conditions in the country, and unfavorable weather conditions. TOURIST AGENCY JOAN d.o.o has no control over such events and is, therefore, unable to accept responsibility for them. Depending on the reason for changes or cancellation of a reservation, we will inform you about incurred changes; then first we will try to find appropriate alternative service at least with the same standard and with the same price that you already paid. If there is no appropriate alternative available, we will give you a full refund of the paid amount. In case of cancellation of the reservation from us, you do not have the right to demand any indemnification of damage besides a full refund as stated above Customers’ rights to changes and cancellations terms If you wish to change or cancel the reservation, you must do so in writing (via e-mail, fax or mail). We will approve change of reservation only if it is possible. Change of reservation understands the change of the number of guests; change of consumer of the service; change of accommodation, change of service and/or change of date of the service. If there is a possibility of a change of reservation without additional expenses, the change will be performed without extra charge. If a change of reservation requires additional expenses, those expenses will be extra charged to you with prior notice. In case you do not accept extra charges caused by reservation change or if a change of reservation is not possible, and you for that reason cancel the reservation, conditions for canceled reservations will be applied as follows: – for reservation canceled up to 90 days prior to the beginning date of the service, we will charge 20% of the total amount of reservation – for reservation canceled from 89 to 30 days prior to the beginning of the service, we will charge 50 % of the total amount of reservation – for reservation canceled from 29 to 10 days prior to the beginning of the service, we will charge 100 % of the total amount of reservation In case of cancellation for exceptional circumstances (this General Terms and Conditions) you are obliged to present a written document issued by the authorized institution. We will check the authenticity of the document and only if the document is authenticable, you will have the right to a full refund. If the customer cancels the contract after the individual instalments have already been due and payable, but have not yet been paid, the vessel provider has the right to demand payment of such due and unpaid instalments. If the customer fails to fulfill the obligation to pay even after receiving an additional request from the vessel provider, the vessel provider may withdraw from the contract, retain the amounts already received and demand payment of due and unpaid instalments. During the term of the rent, the customer may terminate the rent only at its own request and with a written statement of termination. In the event that the customer voluntarily withdraws from further service in writing during the rental, he or she is not entitled to any proportional refund of the money paid. If, as a result of the outbreak or spread of the Covid epidemic or any other epidemic or pandemic, there would be any restriction on entry into or return from the country where a particular cruise contract is in force, the customer and the vessel provider agree to choose an alternative date, namely for the period of the next two years, whereby the vessel provider must make available to the customer at least two different terms in the comparable period of the tourist season as agreed in the original term.